FAQS

TROUBLESHOOTING

- The unit is not connected to the main power supply.
- No power at the outlet.
- Drive belt is not installed or has slipped off.
- The unit automatically switched in standby mode, power OFF and ON again on the backside.

- Phone input not selected at the amplifier.
- Amplifier not switched on.
- Amplifier or speakers muted.
- No connection to the speakers.
- No connection between turntable and amplifier.
- Wire leads not connected to the cartridge.

- No ground connection from the cartridge, arm, or arm cable to amplifier or ground loop.
- Turntable too close to speakers.

- Turntable is connected to the wrong input of the amplifier.
- Needle or cantilever damaged.
- Drive belt overstretched or dirty.
- Platter bearing without oil, dirty or damaged.
- Dust on the stylus.
- MM/MC switch ON The pre-amplifier set incorrectly.

Shipping

1) Our general delivery time is 3-7 business days, Now delivery time is 5-10 business days (Due to the COVID-19 pandemic, it may take slightly longer than normal to ship your order.)
2) We will send you an e-mail to inform you that the goods have been scheduled for delivery and the approximate arrival time, when you complete the payment order.

US only.

1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific

We offer free shipping within the contiguous U.S. for our website all orders .
No additional tax-related fees will be charged to customers, and the price of all our products already includes tax.

Amazon functions as our logistics partner to ship out Angelshorn turntable reocrd palyer products. They will choose the carrier that they think works best for our customers.

Our orders are packaged and shipped out quickly after they are placed to ensure that your turntable arrive to you as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address, we cannot change the shipment once the product is en route.
Need to change your shipping address? Send us an email: support@angelshorn.com

We pay special attention to the customer's experience of product quality. If you experience any material or craftsmanship flaw, we will immediately replace it for you. We will bear all the transportation costs incurred.
Please do n’t hesitate to contact us if you have any questions about your order.

Returns

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.Please provide your order number as well as the reason for your return.
Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from AngelsHorn will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Please contact our Customer Support team (Contact Us Page) to start the return process.
Please include the following information:
1.Order number;
2.Proof of purchase;
3.Video or photo of the faulty product (if applicable);
4.Complete delivery address;
5.Contact telephone numberIn some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.