RETURNS & WARRANTY POLICY

60-DAY MONEY BACK GUARANTEE
  • Angels Horn provides 60 days money-back guarantee from the date of receipt.
  • We do not accept returns for missing components or any signs of use (such as scratches or dents). Please include all original components and packaging when returning the product for a refund.
RETURN SHIPPING FEES
  • If the return is caused by the consumer, the consumer should bear the return shipping fee.
  • For returns caused by product quality problems, consumers do not need to bear the shipping costs.

2-YEAR QUALITY WARRANTY
Angels Horn provides a 2 years quality warranty from the date of receipt.


WHAT DOES MY 2-YEAR WARRANTY COVER?

  • Turntable unit and speaker quality defect.
  • The absence of original parts and accessories that came with the product.
  • Warranty Exclusions: Consumable parts including, but not limited to, power cord, stylus, and drive belt.


LIFETIME ACCESSORY SUPPORT

  • We provide lifetime accessories support for our record players, you can buy accessories directly on Angels Horn official website.
  • If the accessory you need is not listed, please feel free to contact us for assistance.
WARRANTY PROCESS
  • In the event that you require repair or replacement under warranty, please contact us before sending your product in.
  • Please describe the product quality problem you encountered and send us your order number as well.
  • If the product problem requires simple debugging, our professional technicians will guide you to complete the debugging.
  • If the product needs to be sent back for replacement, our customer service staff will assist you with the replacement process.

WHEN WILL I RECEIVE MY REPLACEMENT or REFUND

  • We arrange for inspection and testing immediately after each return we receive to ensure that any issues are accurately diagnosed, and to help further improve our products.
  • Once your item is received, we will refund or issue a replacement within 2-3 business days.

GET IN TOUCH

  • Whatever your question, we’re here to help.
  • The AngelsHorn team is always looking for feedback and comments from you to improve our service quality.
  • Email Us:support@angelshornstore.com

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